FAQs
ORDER CANCELLATION
However, full refund (100% of payment made) will be offered if we aren't able to fulfill the delivery due to unforeseen event.
DOMESTIC SHIPPING
Orders of S$99+ qualify for free shipping. Otherwise, we charge a flat rate shipping of S$4 per order.
INTERNATIONAL SHIPPING
Overseas buyers do not have to create an account. The shipping costs are based on either volumetric or actual weight, whichever is higher. Please email to geekster.sg@gmail.com with the following information for the quote:
a. Country
b. Postal Code
c. Item
MISSING COMPONENTS / PARTS REPLACEMENT
We are sorry to hear that you are having issue with missing or damaged component(s). Please reach out to the respective publisher's customer support to facilitate the part(s) replacement process. To make your life easier, we have listed down the URL for some of the well known publishers below:
URL: https://www.alderac.com/customer-service/
Please submit a ticket to AEG through the URL above and select the game that you need help with and the issue - Missing or damaged components.
URL: https://boardanddice.com/customer-support/
Please submit a ticket to Board & Dice through the URL above.
URL: https://docs.google.com/forms/d/e/1FAIpQLSf8dnAPy0OGJsmanZ00DTlsdYDqP3kK-OSkqtELjFusjRxkAA/viewform
Please submit a ticket to Capstone Games through the URL above.
To request for receipt of the game purchase, please email to geekster.sg@gmail.com. For Shopee purchase, you may just attach a screenshot of your purchase.
URL: https://tmbsupport.chiptheorygames.com/support/tickets/new
Please submit a ticket to Chip Theory Games through the URL above. Select Component Replacement from the dropdown list of How can we help you? field.
Retail / Standard Edition:
Please email to geekster.sg@gmail.com or Shopee Chat with the photo proof of the missing / damaged component(s). We will try our best to facilitate the component replacement via our supplier. If our supplier is able to replace the said component(s), please do expect a lead time of between one and two months. We will contact you again once the component(s) have arrived for the next step.
KS Edition:
URL: https://support.cmon.com/hc/en-us/requests/new
Please submit a ticket to CMON through the URL above. Under Please choose a request type below, select Parts Replacement and proceed to fill out the rest of the form.
URL: https://craniointernational.com/contacts/
Please submit a ticket to Cranio Creations through the URL above by selecting For replacements.
Please email to info@eagle-gryphon.com to request for parts replacement.
The parts replacement program was no longer available. In fact, all publishers under Asmodee will not entertain parts replacement anymore.
Please email to geekster.sg@gmail.com or Shopee Chat with the photo proof of the missing / damaged component(s). We will try our best to facilitate the component replacement via our supplier. If our supplier is able to replace the said component(s), please do expect a lead time of between one and two months. We will contact you again once the component(s) have arrived for the next step.
Publishers under Asmodee:
• Access
• Atomic Mass Games
• Bezzerwizzer Studio
• Catan Studio
• Days of Wonder
• Edge Entertainment
• Exploding Kittens
• Fantasy Flight Games
• Gamegenic
• Libellud
• Lookout Games
• Mixlore
• Pearl Games
• Plan B
• Purple Brain
• Rebel Studio
• Repos Production
• Space Cow
• Space Cowboys
• Unexpected Games
• Z-Man Games
• Zygomatic
URL: https://garphill.com/replacement-parts
Please submit a ticket to Garphill Games through the URL above.
URL: https://docs.google.com/forms/d/e/1FAIpQLScfbjG3U2JQblBR-zyEuK2rR6ywLqR6MdF32gnKsjGciUKMsQ/viewform
Please submit a ticket to Leder Games through the URL above.
URL: https://luckyduckgames.com/parts
Please submit a ticket to Lucky Duck Games through the URL above.
URL: https://docs.google.com/forms/d/e/1FAIpQLSexwVpzbHTEl4gP5npj2n4ysQiPfy9EyZ-C9-Bvvylz3SdnQQ/viewform
Please submit a ticket to Pandasaurus Games through the URL above.
URL: https://renegadegamestudios.com/customer-service
Please submit a ticket to Renegade Game Studios through the URL above.
URL: https://docs.google.com/forms/d/e/1FAIpQLSe268XLkyXRR-a2OslwUH1cu1l-l_r45Laj3F0EnDpl3i3n4A/viewform
Please submit a ticket to Roxley through the URL above.
URL: https://stonemaiergames.atlassian.net/servicedesk/customer/portal/4/group/5/create/26
Please submit a ticket to Stonemaier Games through the URL above.